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BIM Model Local Conversion Solution
BIM model authorization conversion service
DataMesh offers BIM model authorization conversion service. After receiving user authorization, our team will use a plugin on a dedicated server to convert the BIM model into an architectural scene file. Once the conversion is complete, we will email the results to the user. The user can then use these results to build the architectural scene, which can be viewed and utilized on Inspector. The process is as follows:
1. The user sends the BIM model to DataMesh’s designated email address bimfile@datamesh.com.
2. Upon receiving the model, DataMesh will convert it to the required format.
3. Once the conversion is complete, DataMesh will email the converted model to the user.
4. The user logs into the FactVerse platform and uploads the converted model to the resource library.
5. The user then builds the architectural scene and uses the Inspector to perform business operations.
SLA for BIM model authorization conversion service
The service provider referred to in this document is collectively known as “DataMesh” or “we.”
Service availability
Service Availability = (Total time of the service period – Unavailable time during the service period) / Total time of the service period * 100%. The service period is calculated from the date the customer applies for and activates the product or service in accordance with the agreement.
Definition of terms:
Total time of the service period: The duration of the service period for the Inspector application license you purchased.
Available time during the service period: For the BIM model authorization conversion service provided by DataMesh, this refers to the official service timeframe (which begins on the day DataMesh receives the client’s BIM model and lasts for three working days). During this period, the service is considered available.
Unavailable time during the service period: If the processing time exceeds the official service timeframe mentioned above, the time beyond that will be considered as unavailability.
DataMesh commits to the service timeframe for the BIM model authorization conversion service:
Processing will start on the day DataMesh receives your authorization and will be completed within three working days, send a notification of the successful scene construction to your email.
Service indicator commitment
1. Service Availability: DataMesh will use reasonable commercial and technical efforts to ensure that the normal service availability is above 95%.
2. Service Performance Standard: After DataMesh receives your authorization, we will process the BIM model, complete it within three working days, and send a notification of the successful scene construction to your email.
3. DataMesh does not take any responsibility to the customer when occur any unavailability, suspension, or termination of the Service that is due to any of the following:
a) Events that result from early notifications of DataMesh to customers for system maintenance, including regular repairs and upgrades, etc. (in principle, no more than 8 hours per month, except for special circumstances);
b) Events that arise out of your or any third party (not under our direct control) equipment, software, and/or technology;
c) Events that result from improper maintenance, use or confidentiality, leading to the loss or leakage of data, passwords, codes, etc.;
d) Events that result from the negligence of the customer or operation authorized by the customer;
e) events that result from your failure to adhere to any required configurations for the use of the Service;
f) events that result from force majeure such as earthquakes, natural disasters, national and local policies, etc.;
g) Events that result from your illegal or unlawful use of the Service, or your breach of any of the terms and conditions of the DataMesh Product Terms;
h) Scheduled downtime.
Terms of service and notes
Ownership of your works
You retain ownership of the BIM models created by you (or your authorized users) and authorized or submitted to DataMesh by you (or your authorized users).
Privacy
DataMesh is committed to protecting your privacy and informing you about how it handles your personal data. DataMesh’s Privacy Policy outlines how DataMesh may collect, use, store, and process your personal data or data related to you, as well as how you can request access to or delete your personal data.
DataMesh will provide a Data Processing Addendum that specifies the obligations DataMesh must fulfill as a personal data processor under the General Data Protection Regulation (GDPR).
Use of your content
When you actively send your BIM model and relevant information to the designated email address of DataMesh, it represents your authorization for DataMesh and its designated personnel to process the BIM model you provided for the purpose of delivering the Inspector product service and building the architectural scene.
DataMesh staff will not use your content except in the following situations:
a) At your request or with your consent;
b) Related to the provision and improvement of products (including maintenance, protection, updates, or other modifications to the products);
c) Related to legal obligations, law enforcement, investigations, or litigation.
Location of your data processing and storage
The BIM model authorization conversion service provided by DataMesh, including its entire toolchain, service processing workflow, data processing, and storage, will be hosted on Azure servers located in Japan (pending confirmation).
DataMesh complies with applicable laws regarding the transfer of personal information between different countries/regions to ensure that your project data
enjoys the same high level of privacy protection, regardless of where the data is processed.
Your responsibilities
a) You are responsible for owning, using, and disposing of the BIM models you send to the designated DataMesh email address, and you must ensure the legality of the source and content of the BIM models you send. DataMesh advises you to carefully assess the legality of your data’s source and content. You must ensure that the information you provide is authorized for upload to DataMesh FactVerse and does not infringe on any third-party rights (including third-party intellectual property rights, ownership, or trade secrets).
b) You will bear all consequences and liabilities arising from any BIM models you provide that violate laws, regulations, departmental rules, or national policies.
c) If you believe that the BIM model you provided needs to comply with confidentiality obligations or poses a risk of infringement, you must delete it directly within three working days or contact DataMesh to request deletion.
d) Ensure that your content and its use in any product comply with all applicable laws and regulations, as well as these terms.
Reasons for online BIM model conversion failures
When users utilize BIM models to build architectural scenes on the DataMesh FactVerse platform, DataMesh offers an online model conversion service based on Autodesk Platform Services (APS) through an API wrapper. However, due to the inherent stability issues of the cloud services provided by Autodesk, occasional conversion failures may occur. The table below explains the failure messages, their corresponding reasons, and potential solutions:
| Failure Message | Reason | Solution |
| APS processing timed out | The model is too large and exceeds the maximum number of models/components allowed in a single APS service request. |
There are two conversion options available:
|
| Failed to upload to APS | Network error | Check your network environment to ensure a stable and smooth connection. |
| Failed to download from APS | Network error | |
| FactVerse processing failed | An exception occurred in the scene construction service deployed on the FactVerse platform. | Contact support@datamesh.com for support |
| APS service status error | Anomalies occurred in the service provided by APS, such as service failures or command errors. | |
| Scene build plugin version mismatch | The version of the Revit/3ds Max plugin used for executing the local processing workflow is outdated and needs to be updated. | Click xxxxxx to get the latest version of the plugin. |
If your business scenario requires you to combine multiple high-detail models (LOD 300 or above) or if a single model file is large (over 200MB), we recommend using DataMesh’s BIM model authorization conversion service to ensure a stable and smooth scene-building process. By authorizing DataMesh to assist with processing your BIM models, you can avoid scene construction issues caused by APS service limitations, thereby facilitating a more seamless construction of architectural scenes and executing your business operations in the Inspector client.